Delivery & Returns
DELIVERY AND RETURNS
You can purchase your equipment online and pick it up at the store, or ship it directly to your doorstep. Shipping is free on some orders. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you’ll see your item description, price and delivery timing. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Free three-day shipping is available on certain items. You can see in your cart if your item is in stock. Free three-day shipping is not available on customized products, and for certain order types, including orders paid for with financing or by bank transfer. To get free three-day shipping, you will need to place your order by 2pm, Monday to Friday. For instance, if you order your goods before 2:00 pm, Monday to Friday we will deliver them in three business days.
Try-it-out Return Policy
Our top priority is that you are 100% satisfied with your purchase. Select VUE Imaging systems come with a 7-day Money Back Guarantee. If you decide you don’t like the equipment for any reason during those first 7 days, just give us a call to set up a return or exchange. No matter what the reason returning or exchanging is that simple!
Unlike a traditional purchases, when you receive your qualifying VUE Imaging equipment you get to actually live with it for 7 days. Set it up, see how it fits in your practice, and make sure it does exactly everything that you need it do.
There is no fee to return or exchange any equipment. You will be refunded the price you paid for the equipment, excluding the return shipping fee.
There are a few limits surrounding our 7-day Money Back Guarantee. The first day of your try-it-out period starts on the day that you receive the equipment. If you decide to return the equipment, please let us know prior to 5 p.m. EST on the 7th calendar day after receiving it. We will make arrangements with you to coordinate the return at that time. Additionally, you can use the equipment for up to 50 images during your 7-day try-it-out period. You can still return the equipment if it’s taken over 50 images, however, for every additional image over the 50 image limit, we will charge you a fee of $1.00 per image. If you choose to exchange, you can receive up to three systems. However, if you accept the third system, you choose to forego the third 7 Day Money Back guarantee. Please note, we cannot accept a returns on custom items or where the equipment has been modified, damaged, or altered from its original condition when we delivered it to you. We also cannot accept a return if the equipment has been in an accident or has had a lien or other encumbrance put on the equipment.