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Home / Refund and Returns Policy

Refund and Returns Policy

Deliver Options

You can purchase equipment online and either pick it up at our location or have it shipped directly to you. Shipping is free on select orders. We partner with trusted carriers to ensure your order arrives on time. At Secure Checkout, you’ll see the item description, price, and estimated delivery timing. Where available, you may also select expedited delivery for an additional fee. Delivery times vary based on your address, item availability, and the time of day you place your order.

Return Policy

We cannot accept returns on custom items, or on equipment that has been modified, damaged, or altered from its original condition upon delivery. Equipment involved in an accident or with a lien or other encumbrance is also ineligible for return.

Your item must be returned in the same condition that you received it. It must also be shipped in the original packaging.  Buyer will be responsible for any damage to the equipment.  Repair costs will be deducted from the customers credit balance.

Equipment on a trial period must be paid in full before Vue Imaging will ship any equipment.  This is a trial period.  We do not offer any try before you buy programs.

Approved refunds on returned items will be made via the same method as the original purchase.  Funds will be refunded within 14 business days of recieving the equipment back to our location.

We aim to make the process as smooth as possible so that you can shop with confidence.

Need help?

Contact us at info@vueimaging.com for questions related to refunds and returns.

VUE Imaging understands the veterinary practitioner and the technology market, positioning it to efficiently and effectively be the first to offer a reliable web-based buying and service experience.

Contact Us

Address: 3592 Sacramento Drive Suite 130
Phone: (866) 744-7392
Email: info@vueimaging.com

 

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